FAQ's

Here are a couple of things that people ask us.

Shipping 

We ship for free within Australia. In order to get your shiny new products to you as quickly as possible, we use couriers which means we can't use PO box addresses. 

Super Fast next business day shipping is available through Australia Post (Express Post) if you are short on time. Simply choose the relevant size when placing your order. Of course we are limited by Australia Post coverage and at the moment 80% of addresses in Australia are received on the following business day. 

Satisfaction Guarantee

As Mick and the boys say, (I can't get no) Satisfaction, but with SMART Moto you can. We have a 100% money back guarantee if you are unhappy with your purchase. Just get in touch and we will sort it out. 

Quality. We guarantee to only ever provide, sell, or exchange any of our products in top quality and condition. If our products are not ‘as described’ in our listing description, we’ll proudly offer you a 100% money back guarantee.

Authenticity. We guarantee to always sell products that are authentic and made by our hand selected manufacturers. We’ll never sell inauthentic or replica style motorcycle merchandise of any kind, shape, or form.

Customer Service. We love our customers and we love excellent customer service. We believe in respect for our customers, our suppliers, the road, the ride and each other, and you will always be met with respect and friendliness, we'd love it if it was reciprocated. We guarantee to treat you with the courtesy and respect you deserve, and always reply to your queries and questions promptly.

If for any reason you’re not totally happy with our service, let us know and we will work with you to resolve it.

Payment methods

We offer a range of payment methods, including Paypal and most credit and debit cards, or call us to discuss your payment needs.

Out of stock

See something that you want and it's out of stock? Or a product that you don't see? Drop us an email to help@smartmoto.com.au and we'll see what we can do.

 

SMART Moto is a family owned Australian business that is passionate about making motorcycling better.